Refund and Cancellation Policy

You can stop at any time before payment and nothing is charged. An unpaid order is not sent to production, and you can ask us to delete its details at any time.

Once your payment succeeds, your order cannot be cancelled and is not refundable, including before production of your song begins, except as described below. We do not refund an order because you changed your mind or would prefer a different creative result.

• Our mistakes: if your song contains a factual mistake on our part (for example, a name or detail from your brief is wrong), we correct it at no charge.
• Creative changes: requests for subjective changes, such as a different style or wording, are reviewed individually. We do not offer unlimited revisions, and these requests do not lead to a refund.
• Duplicate charges: if we verify that you were unintentionally charged more than once for the same order, we refund the extra payment in full.
• Orders we cannot fulfill: if we cannot create or deliver your song, we refund your order in full.
• Delivery times: Most songs are delivered within 24 hours of successful payment. During holidays, busy periods or unexpected circumstances, please allow up to 72 hours. If your song will take longer than 72 hours, we’ll email you with an updated estimate.
• File problems: if your song file does not play or download correctly, we fix the file or send you a new link.

When a refund applies, it goes back to the original payment method through Stripe. How long it takes to appear depends on your bank or card issuer. When an order is refunded, its song link stops working.

To request a correction or a new link, to ask about a refund that applies under this policy, or to raise a concern, contact us with your order number (it starts with AV). Email us at support@audivos.com. We send any new or corrected song link only to the email address used for the order.

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you, including remedies for a song that is not delivered or is not as described.

If you have a problem with a charge, please contact us first so we can help. This does not affect your right to dispute a charge with your card issuer.